Oct 73 min read

Call Center Agent for Book & Media Retail

Seeking Call Center Agents to provide customer care for a retail bookseller and retailer of content, digital media, and educational products.

Service Type: Customer Service & Sales

Work Commitment: 15-hours per week or more

Weekend Requirements: 4-hours on Sat./Sun.

Schedule Availability: Everyday; 8AM - 11PM EST

Schedule Structure: Employee Makes Own Schedule

Training Availability: 4-Weeks; M-F; 2 - 4 hours/day

Location: Nationwide except CA, CO, CT, MD, MA, NY, OR, WA, or WI

Work Environment: Fully Remote

Pay Rate: $9.00/hour

Key Benefits: Paid Training ($300+) | Paid Time-Off | Advancement

Reference Code: GEBN1

Job Details:

Handle customer inquiries regarding order status, membership, and/or marketplace orders for special services.
Document requests in client system for every interaction.
Research customers' accounts to accurately identify best solutions/answers.
Use client knowledge base to provide customer with accurate and complete information.
Utilize chat and support service resources when necessary.
Utilize resource systems to further enhance client knowledge and stay updated on client policy changes or reminders on key metrics.

Knowledge/Skills/Abilities:

Ability to remain resilient, project patience and empathy, and provide excellent service when dealing with stressful situations.
Self-disciplined to manage own schedule and adhere to it.
Ability to utilize multiple computer programs at the same time.
Exhibit professional, courteous, and friendly behavior.

Qualifications:

High school diploma or equivalent with 0 - 1 year of experience
Able to speak and read English fluently
Excellent interpersonal skills
Ability to multi-task, prioritize, and manage time effectively
Meets or exceeds home office requirements (below)

Genesis Introduction: Since 2014, Genesis Call Center, LLC ("Genesis") has operated under its founding mission of delivering superior, first-class services to our clients through our Team of dedicated people while generating flexible solutions to the job-seeking community. We enable customers across the country of large companies to maximize the value of their product and service experience. Our innovative approach to providing a comprehensive solution is simple; we enable highly motivated individuals to perform at their best through a virtual network that promotes excellence in service. The results are endless possibilities. With a growing population of employees nationwide, Genesis is a proud and reliable partner to Fortune 500 companies and other large branded organizations across the country.

EEO Statement: Veterans and military spouses often possess the core competencies Genesis relies upon and demonstrate professionalism, resiliency, and reliability to strengthen our entire organization. We recognize your unique skills and experiences, and want to offer a flexible career path that allows you to continue serving others. If you are transitioning from the military, are a veteran, or a spouse of a military servicemember, we have challenging and rewarding career opportunities available for you. Genesis is an Equal Opportunity Employer, ensuring Diversity, Equity, Inclusion, and Accessibility across all employment opportunities for all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency: Genesis compensation is standardized across specific jobs such that employees have significant control over selecting a position and rate that works for them. Hourly rates are just one component of Genesis' total compensation package. Additional opportunities include performance incentives, commissions, and program-specific continued education training compensation. Additionally, Genesis provides a variety of benefits to employees, including telehealth coverage, life and disability insurance, and paid time off. Compensation may differ by contract value, but are commensurate with job duties and experience with Genesis. A candidate's salary history is not used in determining compensation.

Additional Info:

This is not a telemarketing position. All communications routed from the client directly to workstation.

Home Office Requirements: Visit our Home Office Shop for examples and recommendations

Laptop/Desktop:

Speed: Intel i-class (i5+ or equivalent)
Hard Drive: 60 GB usable memory or higher
RAM: 12+ GB or higher
Operating System: Windows 11

Note: (1) All-in-One Computers, Dual Boot Machines, Netbooks, and Tablets are not qualified. (2) A Desktop/Laptop with a Separate Monitor is recommended.

Phone Service Requirement Options:

Landline
VoIP Phone Line | Digital Phone Service

Note: (1) Cell Phones and Soft Phones such as MagicJack or Vonage are not qualified. (2) Call Center Dialpad with Headset provided.

Internet Requirements:

Download Speed: 100 Mbps or higher
Upload Speed: 25 Mbps or higher

Note: (1) Wireless connections are not allowed for security and quality assurance. A Hard-Wired Connection from Desktop/Laptop to Router/Modem with an Ethernet Cable is required. (2) Satellite, Microwave, and Cellular Hotspot Internet Services are not qualified.

Benefits (We Offer):